Opti-Rite Clear & Opti-Rite Lite Tips and Troubleshooting Information

We feel our Opti-Rite Lite®  & Opti-Rite®  Clear writing surfaces are among the best dry erase writing surfaces available; however we have had on occasion had a customer who is having difficulty erasing marker from the surface. When we run though the following troubleshooting tips with them we have always been able to solve the problem. If you are having any troubles take a few minutes to read through and try these tips. We are confident that at least one of these things will work if not call our customer service department at 866-366-1500.

If dry erase markings get too hard for an eraser to move, usually a water damp cloth will remove the markings. you can also spritz it with a water bottle and then wipe with a cloth or paper towel.

If your eraser is dirty, then it can transfer the old erasures onto the surface.

We also recommend isopropyl alcohol to remove residual markings. If there is a oil base residue on the surface, we recommend using a hand cleaner called Goop. This is a eco-friendly product that can then be removed with water.
 

Normally we do not recommend using Windex to clean the surfaces; sometimes users use any variety of cleaners. The main problem with cleaners is that it leaves the some of the cleaning solution behind when the moisture evaporates, and then the individual writes on the cleaner. This makes the markings harder to erase because the eraser is trying to remove the cleaner. We advise our users, when this happens, to just clean the area with clean water until they remove the cleaner solution that was left behind. Then your Opti-Rite®  should be back to its original surface.

Troubleshooting procedures:

Try wiping with a paper towel? (if yes the eraser probably needs to be cleaned or replaced)

Do markings from other markers come off? (if yes the marker has gone bad - the carrier has evaporated etc)

Does a water moist towel remove the markings? (if yes the markings got too hard for the eraser to remove - the water replaces some moisture)

Does isopropyl remove the markings? (the ratio of dye to carrier is off - possibly the marker was left out uncapped)

Was the surface cleaned with something else? (just using enough water to remove the residue usually takes care of this one)

If the surface has an oil or grease residue, Goop should remove this. Then just use water on a paper towel to clean off any residue. We have tested many cleaning products, after cleaning the cleaning product from the surface, the dry erase markings then come off again.